Free Shipping within the EU
We offer free standard shipping on all orders within the European Union.

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Worldwide Shipping
We ship worldwide! However, shipping fees apply for orders outside of the EU. These rates are calculated at checkout based on your location.

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Customs & Import Taxes
Please note that customs duties, taxes, or import fees may apply depending on your country. These charges are not included in your order total and are the responsibility of the customer.

‍Order Processing
Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

‍EU Orders: 3–7 business days

International Orders: 7–21 business days (may vary based on destination and customs processing)

If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.

If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.

We accept returns within 20 days of purchase only if the product is defective.

To initiate a return, please submit a request using our official returns form: https://e.amphoralogistics.com/aca08e57-8fec-40f9-98ec-959cc1aa253c
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Your request must include:

1. Order number
2. Description of the issue
3. Photo clearly showing the defect

Return Conditions

Items must be unused, in their original packaging, and include all original contents such as:

• Product
• Instruction manuals
• Tags, labels, or stickers
• Any other accessories or inserts originally included in the box

Returns that do not meet these conditions will not be accepted.
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Refunds
If your return is approved, you will receive a full refund to your original payment method after we inspect the returned item.